This page explains how you can get support for purchases done via Phppot shop. It is last revised on 10 April 2021.
Support is my speciality. This is where I win my competition. I promise that, you will get the best-in-class support.
- All the purchases gets a free support for a duration of three months. The free support period starts from the date of purchase.
- Based on the licenses you purchase, the support period may increase.
Support includes the following:
- Installation: A manual to help you install and configure the Product. It will be provided along with the purchase. In addition, I will guide you to install and configure the Product.
- Updates: You can get releases of the Product released during the support period.
- Defects: Any defects reported will be fixed.
Support DOES NOT include the following:
- Data entry to the Product.
- Data migration from your existing software.
How to ask for support?
Send an email to email@example.com with appropriate Subject and detailed message. Before you initiate the support request, ensure that you have,
- The minimum required software is available.
- Read through the manual.
Details needed to provide timely support
- Steps to reproduce the issue with screenshot if possible.
- Link to your installation.
- In situations when the issue is related to your environment, I may need access to your setup.
I offer my services for enhancements and maintenance. If you require a function or feature, that is not available in the Product, I can code it for you as a service for a fee.