This page explains the refund policy and last revised on 5 November 2020.
Before you make a purchase,
- you should read through the respective Product page.
- browse through the “Live Preview” or demo.
- you are expected to be a PHP developer to make customizations to the product.
Terms of the Policy
- Before going for a refund request, you should email and describe the issue you have in detail. I should be given an opportunity to resolve the issue.
- All the Product sold have gone through multiple rounds of Alpha and Beta testing. Then they are being used live by many of our clients across the globe. If you are facing an issue, based on our experience 99% of the time, it will be due to your environment. So, you must give us FTP access to your environment to analyze and solve the issue. If you are not able to give FTP access to attend to your issue, then you forfeit the right for refund claim.
- I accept and process refund only when there is a Defect which I am not able to fix. Please refer the definition for Defect at the end of this page.
- You can claim refund only within ninety days of the purchase.
- You cannot claim a refund for the following reasons (and not limited to),
- After buying, you do not ‘like’ the Product. You do not have a particular reason, but you do not like it.
- You do not have the ‘Minimum Requirements’. Check the Product page to know its ‘Minimum Requirements’.
- You ‘expected’ a functionality or feature to be available in the Product and you feel it is obvious. But you feel that it is missing. Before making the purchase, you should ensure that the Product has all the functionality or feature you expect. You can ensure that via demo, Product page or by contacting us.
- Your environment setup or configuration is not compatible with the Product.
- You have mistakenly bought a wrong Product or License.
- You are finding it difficult to understand how to use or customize the Product.
- You have made customizations to the Product.
- Due to non-functional-reasons, like response time or throughput or any other similar parameters.
- You are not able to give FTP access to your server setup environment.
- You have bought an alternate Product and so you do not need this now.
- You have violated the license terms under which you have made the purchase.
- What you should be doing,
- You must claim for refund within ninty days of the purchase.
- You should send an email with as much detail possible, so that I can attempt to fix the Defect.
- Provide screenshots or video of the Defect.
- Provide access to your environment, so that I can reproduce the Defect to analyze it.
- How the refund will be processed,
- Your refund request will be acknowledged within three business days, regardless of the response.
- Acceptance for refund will be approved and notified to you.
- Once the refund claim is accepted, it may take a maximum of three business days to initiate the refund payment.
- The refund will be paid back through the same payment mode using which you made that particular purchase.
- The payment gateway provider (for example PayPal) deducts a service charge for every payment. That service charge will not be refunded, as we will not be getting that back from the payment gateway provider.
Defect – Definition and Terms
The term defect may seem obvious but it varies largely based on the context. Coming up with a general term for defect is tedious. To define a framework and understanding between us, we define defect as “a condition which does not meet a requirement as stated in Product description page”. It is an error that causes the Product to malfunction and produce incorrect results.
Patches for a defect fix or a new release of the complete Product will be delivered to you.